> We no longer provide motherboard replacement service for Zune
Unfortunately, if your Zune 120 has a defective motherboard we will not be able to
replace it. These motherboards have become impossible to source cost
with this motherboard dilemma, there are still many other Zune 120 problems we can
120 problems we most likely can
repair for you: Most contact support
and error 5 messages, Clicking
hard drive, Cracked
LCD Screen, Trouble
booting-up, Black or blank display, Weak or
dead battery, One-side audio, Damaged front case, Hear
noise inside, Broken
lock switch or slider, Cracked
case glass, Skipping
songs, Button not working, Dented rear case, Headphone jack trouble,
Plays music but not videos, Music will not sync with PC, Touch pad inoperative.
120 problems we most likely cannot repair:
sync port, USB device not recognized,
liquid damage issues, Some
power and charging issues, Some
contact support and error 5 messages.
Also, we need to mention
a couple more things about the Zune 120.
There is a chance the front case clips could get damaged during disassembly.
The 120 case materials are fragile and the clips can sometimes crack or
break off, preventing the cases from reassembling well. Most of the time
there is no noticeable damage and the cases reinstall with no trouble.
However, if the front case cannot be reinstalled, it will need to be
replaced at an extra cost of $25. We figure there is a 10% chance this could happen.
During disassembly, the shiny clear coat finish could chip off the edge in a
few small spots. Along the edge of the front case where it meets the metal
rear case. The front is not effected. Unfortunately this is unavoidable due to the fancy high gloss finish.
We figure there is a 25% chance this
Just so we
all understand. If you send
in your Zune and we
diagnose the motherboard as defective, we will
not be able to repair it.
I understand. How do I get
started? Click on the Diagnostic Work Order